Joltech Solutions, S.L. is a company registered in Spain and with its registered office at Sector2C (Edificio Palau de Mar), Plaza Pau Vila 1, Planta 2, 08039, Barcelona, Spain (the “Company” or otherwise “we”, “us”, “our”).
Automatic Collection of Information
We will inform you if we use any cookies that collect your personal information and request your consent prior to doing so. Please see our cookies page that details the various cookies we use and the purpose for them.
You can remove cookies from your computer at any time and can also choose to disable cookies in your internet browser settings.
Information We Collect
In operating our websites, apps, social media accounts, and providing products and services, we may collect and process the following general data about you:
Information provided to us when you communicate with us for any reason.
Information that you provide by registering or filling in forms on our websites or apps or social media accounts, such as when you registered on our websites or downloaded and registered on our apps to access or receive our products and/or services.
User information collected via cookies such as details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
Requested technical support.
The information we collect is generally restricted to your full name, home address, email, verification of identification and any payment details (where relevant).
We endeavour to only capture information that is necessary to provide our services in a practical and legally compliant way.
Information We Collect from Other Sources
We may also receive information from other sources and combine that with information we collect through our services. We may receive data from third parties about you. This may include technical data from analytics and advertising partners like Google, from public databases, credit bureaus, ID verification partners, resellers and channel partners, joint marketing partners, and social media platforms. ID verification partners use a combination of government records and publicly available information about you to verify your identity. Such information includes your name, address, job role, public employment profile, credit history, status on any sanctions lists maintained by authorities, and other relevant data. We obtain such information to comply with our legal obligations, such as anti-money laundering laws.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services in a professional fashion to you. In addition, we may use the information for the following purposes:
fulfilling our legal or regulatory requirements;
providing, maintaining, delivering or improving our website or the Services or products provided through our website;
providing you with the information or products or Services that you have requested;
analysing and tracking data to determine the usefulness or popularity of certain content and to better understand the online activity of our website users;
linking, connecting or combining information we collect from or about you with other information;
detecting, investigating and preventing fraudulent transactions or unauthorised or illegal activities;
developing new products or services;
sending you technical notices, support or administrative notifications;
communicating with you about news, products, services, events and other information we think will be of interest to you;
answering your enquiry or responding to a communication from you;
monitoring and analysing trends, usage and activities in connection with our website;
protecting the rights and property of the parties and others;
carrying out any other purpose or reason for which the information was collected.
If you are a new customer, we will only contact you when you have provided consent and only by those means you provided consent for.
How Long Will We Retain Your Personal Data
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, provided however that we may keep your personal information for five years or more from the date you cease to be our customer and/or user (as applicable), depending on applicable law or regulation in the jurisdictions in which we operate.
We may at some future point share personal data with third parties for the legal or other internal purposes explained above. All such disclosures will be subject to appropriate legal obligations to safeguard your personal data and only use the personal information for the purposes for which you have consented.
We share information globally, both internally within the company and externally with our partners (for the purposes ONLY set out in this policy) and with those you connect and shared with around the world in accordance with this policy. Your information may, for example, be transferred or transmitted to, or stored and processed in Spain or any other countries in which we operate and outside of where you live for the purposes described in this policy. These data transfers are necessary to provide our services to you. We utilise standard contract clauses, rely on Spanish and European commission’s adequacy decisions about certain countries, as applicable, and obtain your consent for these data transfers to other countries.
Social Sharing Features
Our websites may offer social sharing features, links to social media and other integrated tools. Your use of such features enables the sharing of information with your contacts or the public, depending on the settings you use with the entity that provides the social sharing feature or social media. Please visit the privacy policies of the entities that provide these features to obtain more information about the purpose and scope of data collection and the processing of such data by such entities.
Hyperlinks and Third Party Sites
You may find links to a third party website on our websites. These websites should have their own privacy policies which you should check beforehand. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
How We Protect Your Personal Information
We have implemented security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We protect your personal information by maintaining physical, electronic and procedural safeguards. We use network safeguards such as firewalls and data encryption, enforce physical access controls, and authorise access to personal information only for those people who require access to fulfill their job responsibilities.
However, we cannot guarantee that loss, misuse, unauthorised acquisition, or alteration of your data will not occur. Please recognise that you play a vital role in protecting your own personal information. When registering with our website, products and services, it is important to choose a password of sufficient length and complexity, to not reveal this password to any third parties, to regularly change this password and to immediately notify us if you become aware of any unauthorised access to or use of your account.
Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us at the email address or mailing address listed below.
Data Access Rights
It is our obligation to only process personal data that is accurate, relevant and necessary, taking into account our legitimate purposes and your content. You have the right to control that we do so, including the right to withdraw consent you have previously provided as well exercising the right to be forgotten, by having us delete all personal information we have collected. You may exercise your rights to update personal information, change contents and/or request that your personal information be deleted permanently through account controls on the website, where applicable.
Alternatively, you may contact us in the following manner:
By email: firstname.lastname@example.org